A fast-growing online retailer scaling across multiple geographies was reliant multiple carriers (UPS, USPS, FedEx, and LTL). They were shipping thousands of orders every month, but behind the scenes, their logistics looked more like a guessing game:

Data chaos

Shipment data lived in silos, making it impossible to get one clear picture.

Surprise fees

Unexpected shipping fees from mismatches in weight/size inflated expenses

No negotiation power

Without forecasts, the client was negotiating blindly with carriers

The operations team needed a single, reliable view of cost-per-pound and cost-per-shipment across all carriers. They wanted the ability to model “what-if” scenarios before rate changes landed, giving them the data-backed leverage to negotiate from a position of strength, all without slowing down the day-to-day flow of shipments.

By consolidating fragmented shipping data, forecasting spend, and embedding AI into carrier negotiations, the client cut annual shipping costs by hundreds of thousands. Unexpected fees were virtually eliminated, and carrier rates improved double digits—turning logistics from a cost drain into a competitive advantage.

By embedding AI into the shipping cost workflow, the client achieved a six-figure annual cost reduction and gained the ability to negotiate with precision. The operations team now has a proactive, data-driven playbook for managing carrier contracts, eliminating guesswork and preserving margins.

From overhead to advantage

AI insights turned shipping into a profit lever, replacing unpredictable costs with predictable margin gains

AI where decisions happen

Forecasting and cost intelligence fed directly into negotiations, eliminating blind spots and protecting margins

A new operating rhythm

Ops and finance now run on shared, real-time models, turning guesswork into repeatable, compounding savings

Tools used

By embedding AI into the shipping cost workflow, the client achieved a six-figure annual cost reduction and gained the ability to negotiate with precision. The operations team now has a proactive, data-driven playbook for managing carrier contracts, eliminating guesswork and preserving margins.

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